CT Applications Specialist A&NZ

About the role

The CT Applications Specialist A&NZ provides post-sale CT installation, training and customer service, including on-site clinical in-servicing and go-live support, and gives formal technical and clinical support during the sales process. The role covers pre-sale product demonstrations and site support, and works across sales, marketing, customer satisfaction and customer strategy.

Key responsibilities

• Provide technical and clinical support during the sales process, demonstrate product features and help sales teams build selling tools
• Deliver product training to customers on software, applications and equipment, and monitor installations in the assigned territory
• Manage clinical handover, complete installation check-offs and plan follow-up training
• Build and maintain reference sites and key opinion leader networks, and contribute images to tender and presentation libraries
• Improve customer satisfaction and socket retention through continuing education on equipment optimisation
• Handle customer service orders (CSO) from the field, raise urgent fixes and follow them through with the customer and support teams
• Support trade shows and conferences with product demonstrations and training, and share competitive and training information
• Work with modality, segment and clinical leaders to develop clinical education offerings and regional programmes

Required profile

• Suitably qualified clinical or technical professional in Diagnostic Radiography or Medical Radiation Science
• Demonstrated clinical scanning proficiency on current products and platforms
• At least 3 years of relevant CT clinical or technical experience; GE CT platform experience preferred but not essential
• Willingness to travel extensively within the region and nationwide
• Unrestricted working rights in Australia and readiness for a background check including a police check

Required skills

• Proficiency in English
• Microsoft Office Suite
• Strong analytical, problem-solving and communication skills
• Ability to interpret complex technical data and work in a team

What we offer

• Flexible working options and flexible hours
• Salary package with car allowance and bonus
• 5 weeks leave and generous family policies
• Employee discounts on goods and services