Contract Support Coordinator, BMVS

About the role

Bupa Medical Visa Services (BMVS) delivers visa and migration medical services on behalf of the Department of Home Affairs through a network of Bupa-operated medical centres and accredited partner clinics across Australia. The Contract Support Coordinator supports the effective management and delivery of the BMVS contract, working with operational, commercial and leadership teams to coordinate contract reporting, governance, stakeholder engagement and administrative processes. It suits an organised, proactive and detail-focused administration or coordination professional.

Key responsibilities

• Coordinate day-to-day administrative activities associated with the BMVS contract.
• Monitor and manage incoming correspondence from Home Affairs, recording, allocating and tracking enquiries, requests and actions to completion.
• Maintain accurate, auditable contract records, registers, action logs, governance documentation and document repositories.
• Support the administration of contract deliverables, reporting schedules, variations, change requests and contractual documentation.
• Coordinate meeting logistics and support governance forums, including agendas, meeting packs, minutes and action tracking.
• Maintain contract dashboards, trackers and reporting tools.
• Coordinate the collection and consolidation of information for monthly, quarterly, annual and ad hoc reporting, liaising with operational, quality, finance and other teams.
• Support the preparation, review and submission of reports to Home Affairs and internal stakeholders, including operational performance, customer complaints, incidents, quality outcomes and the BMVS Annual Report.
• Identify opportunities to improve reporting processes, accuracy and efficiency.

Required profile

• Experience in an administration, business support, executive support, project administration or similar role.
• Experience coordinating reporting, meetings, stakeholder communications or business support activities.
• Experience in healthcare, government, professional services or another regulated environment; exposure to contract administration, governance, reporting or compliance is beneficial.
• Tertiary qualification, or working towards one, in Business, Administration, Health, Commerce, Public Policy or a related field.

Required skills

• Outstanding organisational and time management skills, managing multiple tasks, deadlines and competing priorities.
• Strong attention to detail and accurate record keeping.
• Strong written and verbal communication skills.
• Ability to work independently, use initiative and follow up outstanding activities.
• Strong interpersonal skills and ability to build relationships across a broad stakeholder group.