Banking Consultant – Retail Banking (Part‑time, Claremont)

About the role

As a Banking Consultant in ANZ’s Retail Banking division, you will provide customers with a seamless banking experience, meeting their end‑to‑end financial needs, completing transactions, and advising on digital solutions. You will use your accreditation to fulfil product requests and act as a trusted adviser.

Key responsibilities

• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
• Actively participate in and support bank programmes and initiatives.
• Take responsibility to ‘know your customer’ from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.
• Deliver a high standard of customer service to turn satisfied customers into strong advocates.

Required profile

• Collaborate within a team environment and act as a role model and peer coach.
• Passionate about delivering on ANZ’s Customer Promises.
• Committed to maintaining compliance and managing risk in customer interactions.

What we offer

• Flexible working arrangements to help you balance work and life.
• Access to health and wellbeing services and discounts on selected ANZ products.
• A diverse and inclusive workplace that celebrates different backgrounds and perspectives.
• Opportunities for learning, growth and career progression within a large financial institution.