Assistant Manager

About the role

Accor's Ibis Sydney Thornleigh is looking for a motivated Assistant Manager to ensure smooth daily operations at the Front Desk and deliver exceptional guest experiences. This hands‑on, customer‑focused role requires leading by example and upholding brand standards.

Key responsibilities

• Oversee guest arrivals and departures, ensuring accurate room allocations and adherence to check‑in/out procedures.
• Supervise and coordinate staff tasks to maintain high‑quality service and departmental standards.
• Review, implement, and communicate procedural updates with the Front Office Manager and General Manager.
• Assist the leadership team with administrative tasks, hotel projects, and shift handover procedures.
• Collaborate with other hotel departments on general administration and operational issues.
• Provide on‑site management presence, handling guest needs and complaints tactfully.
• Lead shifts across various departments and support Food & Beverage outlet operations.

Required profile

• Natural, bright, and bubbly customer service style.
• Previous experience in the hotel industry, preferably in an Assistant Manager or similar role.
• Demonstrated leadership skills with a track record of motivating teams.
• Valid Responsible Service of Alcohol (RSA) certificate and First Aid training.

Required skills

• Responsible Service of Alcohol (RSA) certification.
• First Aid training.

What we offer

• ALL Heartist employee benefit card with discounted rates worldwide on accommodation and food & beverage.
• Opportunity to work in a supportive environment that encourages creativity and fun.