Assistant Manager - Front Office (Duty Manager)

About the role

Pullman at Sydney Olympic Park, part of the Accor precinct in Sydney, is looking for a motivated and energetic Assistant Manager (Duty Manager) to join its Front Office leadership team. You will oversee the day-to-day hotel operation during your shift, ensure exceptional guest experiences, support and develop team members and act as a key point of contact for guests and colleagues.

Key responsibilities

• Lead the Front Office team during your shift and ensure smooth daily operations
• Deliver exceptional guest experiences and resolve guest concerns professionally and efficiently
• Coach, mentor and support Front Office team members to achieve service excellence
• Conduct shift briefings, handovers and team communication updates
• Build strong working relationships across all hotel departments
• Monitor hotel standards, procedures and compliance requirements
• Assist with team training, development and performance management
• Support recruitment, onboarding and rostering as required
• Manage daily balancing procedures and ensure accurate reporting
• Act as the senior hotel representative and decision-maker during your shift

Required profile

• Previous supervisory or leadership experience in a hotel Front Office environment or similar
• Strong knowledge of hotel operations and guest service standards
• Positive, hands-on leadership style with a passion for developing people
• Excellent problem-solving, conflict-resolution and organisational skills
• Ability to stay calm and professional in a fast-paced environment
• Flexibility to work a rotating roster, including weekends, evenings, public holidays and major event days
• Full-time availability
• Current and valid Australian driver's licence

Required skills

• Experience with Opera Cloud or similar Property Management Systems (preferred)
• Valid First Aid and CPR certification or willingness to obtain it
• Valid RSA certification or willingness to obtain it

What we offer

• All Heartist membership with discounts on accommodation and food and beverage worldwide
• Family and friends discounts on accommodation, services and events
• Accor Live Limitless loyalty program with status and reward points
• Career development through Accor Academy and Typsy