APS6 Case Manager - NDIS Administrative Review Tribunal

About the role

Randstad has partnered with a federal government team in Melbourne seeking an experienced APS6 Case Manager. The role involves autonomously managing Administrative Review Tribunal (ART) applications that resolve disputes over NDIS access and plan decisions.

Key responsibilities

• Gather evidence for ART applications
• Explore early resolution options
• Represent the Agency at ART hearings and conciliations under Model Litigant Principles
• Build participant plans
• Manage Scheme sustainability risks

Required profile

• Australian citizenship is required
• Familiarity with administrative law proceedings, or background experience and qualifications in an Allied Health profession, claims management, or insurance underwriting/actuarial work
• Ability to interpret and apply operational policies and administrative guidelines with reasonable autonomy
• Strong organisational ability to manage a portfolio of complex, sensitive matters and meet strict tribunal and legislative deadlines
• Proven aptitude for mentoring team members in a decision-making, review or regulatory environment

Required skills

• Alternative dispute resolution (ADR) and negotiation
• Case presentation at ART conferences, conciliations and hearings
• Drafting executive briefs, tribunal resolution documentation and participant support plans
• High-level relationship management with internal teams, external legal counsel, advocates and participants