APS5 Internal Review Officers - Disability Sector

About the role

Randstad is recruiting APS5 Internal Review Officers for a prominent federal government agency in the disability sector. This is a 12-month contract at $55.24 per hour, based in Adelaide, South Australia. The officers manage internal reviews of participant funding and Scheme access, supporting lawful, evidence-based and participant-centred decisions.

Key responsibilities

• Gather, assess and analyse information in line with legislation, operational rules and agency policies to support consistent recommendations.
• Manage an active caseload of internal review matters, prioritising work to meet legislative and operational timeframes.
• Communicate review findings, outcomes, rights and appeals processes clearly to participants, nominees and stakeholders.
• Use trauma-informed, person-centred and culturally responsive communication on sensitive or complex matters.
• Record decisions, evidence and outcomes in digital case management/CRM systems so they are compliant and audit-ready.

Required profile

• Demonstrated experience managing caseloads, competing priorities and legislative or operational timeframes in a service delivery, regulatory or review environment.
• Proven ability to handle complex, sensitive matters with sound judgement and evidence interpretation.
• Experience in government, administrative review, disability, human services or related fields; prior NDIS scheme knowledge is highly regarded.
• Commitment to participant-centred service, respectful engagement, accessibility and inclusion.
• Australian citizenship is required.

Required skills

• Familiarity with digital case management/CRM tools.
• Desirable: familiarity with law proceedings or qualifications in Law, Public Administration, Social Work, Psychology, Disability Studies, Allied Health or Human Services.
• Desirable: experience in claims management, insurance underwriting or actuarial environments.

To apply, use the Apply Now button on the listing. For a confidential discussion, contact the Randstad recruiter named in the advert.