Air Hub Supervisor, Amazon Transportation Services

About the role

Amazon is looking for an Air Operations Supervisor to join its growing Transportation Services team. The role drives engagement and execution excellence across air operations, working with internal and external stakeholders to improve processes, coordinate day-to-day execution, solve problems and report status to management. It suits a self-starter comfortable in a fast-paced environment, with strong communication and problem-solving skills. Shifts are Monday to Friday, 04:00 to 12:00 noon.

Key responsibilities

• Liaise with internal and external partners so that standard practices are implemented and executed.
• Carry out deep dives to resolve issues.
• Ensure Amazon freight is lodged according to industry standards.
• Support booking of air freight and airway bill labelling as required.
• Oversee handling and screening of Amazon freight.
• Communicate status updates, delays, risks and other issues to management.
• Monitor air routes to spot potential performance impacts.
• Identify ways to streamline operations and regularly analyse processes to prevent repeat issues.
• Develop reporting templates capturing arrival time, dispatch, rejections and delays.
• Take part in daily calls as required.
• Lead by example, fostering a culture of safety, customer obsession and ownership.

Required profile

• High school or equivalent diploma.
• Experience managing large data sets to drive performance and process improvements.
• Preferred: 1+ years in program management, logistics, operations, supply chain or transportation, or equivalent experience.
• Preferred: 1+ years of management experience and a Bachelor's degree.

Required skills

• Intermediate Excel (pivot tables and charts, multiple criteria lookups, nested IF formulas, data cleansing, array formulas).
• Preferred: experience with SQL.