Account Manager - Remote Melbourne

About the role

Xtremepush, an omnichannel customer engagement platform, is looking for an Account Manager to join its team in Melbourne, Australia. This is a remote role where you act as the dedicated account management presence for the company in the region, building long-term partnerships and driving revenue retention and growth through relationship building, cross-selling and upselling.

Key responsibilities

• Serve as the primary point of contact for assigned accounts and build strong, long-lasting client relationships, checking in regularly
• Conduct Quarterly Business Reviews (QBRs) and develop trusted advisor relationships with key accounts, stakeholders and executive sponsors
• Pitch cross-sell and upsell opportunities, negotiate contracts and close agreements
• Track and update tasks, client interactions and progress in HubSpot, report on account status and forecast key metrics such as quarterly sales results and annual forecasts
• Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
• Resolve conflicts, escalate complex requests and act as the voice of the customer
• Collaborate with cross-functional teams and implement plans that improve customer satisfaction and loyalty

Required profile

• Proven experience as an Account Manager, Customer Success Manager or in a similar role
• At least 5 years of experience in a tech or SaaS company
• Ability to communicate, present and influence stakeholders at all levels, including executives
• Comfortable working independently and across teams, managing accounts across APAC and GMT time zones

Required skills

• Excellent listening, negotiation and presentation skills
• Strong verbal and written communication
• Familiarity with SaaS customer management or a background in data with a flair for client communication is desirable