Passenger Screening Duty Shift Supervisor

About the role

ACESGroup is seeking experienced and confident Screening Duty Shift Supervisors to join its aviation security team at Western Sydney International (WSI) Airport. Reporting to the aviation operations leadership team, you will coordinate passenger screening operations across your shift, support and develop Aviation Screening Officers and help establish a culture of security, compliance, professionalism and customer service from day one.

Key responsibilities

• Lead and coordinate Aviation Screening Officers throughout the shift, allocating staff across screening positions and managing breaks, rotations and coverage.
• Conduct shift briefings, handovers and welfare checks.
• Monitor screening standards and give real-time coaching and direction.
• Ensure screening procedures, escalation processes and operational requirements are followed.
• Monitor screening equipment, lane controls and screening areas, escalating faults promptly.
• Coordinate with AOCC, airport operations, airline representatives and other stakeholders to manage passenger flow and operational issues.
• Lead responses to prohibited items, alarms, passenger disputes, security incidents and other matters needing supervisory intervention.
• Maintain accurate shift records, incident reports and handovers.
• Support the competency and development of Screening Officers through mentoring, observation and on-the-job feedback.
• Take control of the screening area during emergencies and coordinate with emergency services and airport stakeholders when required.

Required profile

• Previous experience as an aviation Screening Supervisor is highly regarded; previous aviation passenger screening experience is also highly regarded.
• Strong frontline leadership and people management capability, with the confidence to coach and direct officers in real time.
• Sound judgement, staying calm and decisive during incidents or disruptions.
• Strong understanding of regulatory compliance, security procedures and escalation requirements.
• Excellent communication and stakeholder management skills, with a professional, customer-focused approach.
• Ability to work in a 24/7 aviation environment, including rotating shifts.
• Must hold an NSW Security Licence 1A and meet the security licensing, aviation security, training, accreditation and site access requirements for the position.

Applicants will be subject to background, police, medical and reference checks. ACESGroup is an equal opportunity employer and does not accept referrals from recruitment agencies.