New Claims Coordinator

About the role

Gallagher Bassett's Eligibility branch decides liability for newly lodged worker's compensation claims within set timeframes. The New Claims Coordinator supports the eligibility function by making sure every new claim is identified, reviewed and registered quickly so correct and timely eligibility decisions can be made. The role suits someone with excellent customer service and administration skills.

Key responsibilities

• Accurately identify claim types, code all new claims and register them within specified timeframes
• Contact employers and workers where required to verify claim lodgement details
• Monitor new claims inboxes and the registration queue and act on them as required
• Accept and complete other duties and responsibilities as directed by the Team Manager

Required profile

• Experience in an office environment or administration
• Tertiary qualification in an appropriate discipline preferred
• Right to live and work in Australia when applying

Required skills

• Accurate data entry
• High attention to detail
• Excellent communication and interpersonal skills

What we offer

• Competitive pay and flexible work arrangements, including work from home
• Paid parental leave
• Ongoing education and development
• Peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, volunteer leave days and retail discounts
• Birthday leave day and company-wide celebrations