Migration Assistant

About the role

Capricorn's Australian Skilled Migration (ASM) is a client-focused migration agency offering visa applications, sponsorships and international recruitment. It is looking for a Migration Assistant to join its Melbourne team, supporting migration agents and helping clients through the visa process.

Key responsibilities

• Act as the first point of contact for client inquiries by phone, email and in person, giving clear information about visa applications and sponsorship processes.
• Assist in preparing and submitting visa applications under the guidance of a migration agent.
• Maintain accurate records in company databases and migration systems.
• Monitor application timelines and follow up on outstanding requirements.
• Schedule client consultations and give timely updates on application progress.
• Support compliance processes so that all documentation meets regulatory requirements.
• Help the wider migration team with administrative tasks, reporting and case file management.

Required profile

• Strong customer service experience, ideally in a professional or client-facing role.
• Excellent verbal and written communication skills.
• High attention to detail with strong data entry and administrative skills.
• Able to manage several tasks at once and work both independently and in a team.
• Proactive and professional approach to client inquiries and concerns.

Required skills

• Proficiency with Microsoft Office.
• CRM or case management systems (preferred).

What we offer

• A supportive team in a professional office environment.
• Valuable experience in the migration and international recruitment industry.
• Opportunities for growth and career development.