IT Service Support SME

About the role

As an IT Service Support Specialist you will deliver Level 1 and Level 2 support for hardware, software, networks, Microsoft 365 and Azure, handling incidents, service requests and after‑hours on‑call duties.

Key responsibilities

• Provide Level 1 and Level 2 troubleshooting for hardware, software and network issues.
• Manage incidents and service requests, including user access and device setup.
• Maintain IT asset inventory and coordinate with internal technology teams and vendors.
• Participate in an after‑hours on‑call roster to ensure continuous support.

Required profile

• 2‑4 years of experience in a service desk or technical support role.
• Strong hardware, software and network troubleshooting abilities.
• Experience supporting Microsoft 365 and Azure environments.
• Knowledge of ITSM tools and incident management processes.
• Excellent customer service and communication skills.
• Proactive attitude with the ability to manage competing priorities.
• Willingness to participate in an on‑call roster.
• ITIL, CompTIA or Microsoft certifications are highly regarded.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Microsoft 365 administration
• Azure cloud services
• ITSM tool usage

What we offer

• Join a collaborative IT team within an established organisation.
• Gain exposure to a broad technology environment.
• Opportunities to develop and enhance technical skills.