Front Office Duty Manager

About the role

The ibis Styles Brisbane, a modern 367-room hotel in the Brisbane CBD with views over the river to Southbank, is looking for a dynamic, guest-focused Full-time Front Office Duty Manager. The role leads the Front Office team and delivers exceptional guest service.

Key responsibilities

• Supervise, support and train Front Office team members, ensuring they follow company and departmental policies and procedures
• Communicate updates on policies, rates and property information, and lead departmental and management meetings
• Provide operational support, including working overnight shifts when required, and deliver guest service first-hand
• Assist guests with enquiries, requests and complaints, and resolve complaints professionally with management
• Manage daily revenue reconciliation, accurate financial reporting and drive revenue through upselling and loyalty engagement
• Coordinate with Housekeeping, F&B, Sales, Reservations and Finance, and ensure equipment is maintained
• Ensure compliance with privacy legislation, WHS, security and Accor brand standards, and take part in professional development and training
• Maintain clear shift handovers

Required profile

• Previous experience as a hotel Front Office Duty Manager
• Strong leadership, communication and problem-solving skills
• Ability to work a flexible 24/7 roster including weekends, evenings and overnight shifts
• Passion for hospitality and guest service

Required skills

• Proficiency in hotel systems, Opera and Accor systems is an advantage

What we offer

• Daily lunch options and staff discounts in the restaurant
• Accor employee rates at properties worldwide and food and beverage discounts at Accor outlets
• Inner-city location with public transport nearby
• Career growth and learning and development opportunities