Change Manager

About the role

SS&C is hiring a Change Manager in Melbourne, Australia, on a hybrid basis. The role owns the end-to-end change approach for assigned initiatives, preparing and supporting stakeholders to adopt new processes, systems, roles and ways of working. Success is measured by adoption, readiness, sustained behavioural change and delivery of agreed business benefits.

Key responsibilities

• Define and maintain the change strategy, plan, milestones, deliverables, dependencies and success measures.
• Assess change impacts and readiness, identifying affected stakeholders, capability gaps, risks and readiness requirements.
• Engage sponsors, leaders, clients, vendors and impacted teams and clarify the decisions and actions they need to take.
• Develop and deliver communication and engagement plans explaining what is changing, why it matters and what stakeholders must do.
• Determine learning needs, coordinate training and support materials, and confirm teams, processes and controls are ready before implementation.
• Proactively manage resistance and change risk, escalate unresolved issues and hold action owners accountable.
• Measure adoption and benefits, report progress and risks to governance forums and intervene where expected outcomes are not achieved.
• Lead post-implementation reinforcement, capture lessons learned and transfer ownership to business leaders.

Required profile

• At least 5 years' experience leading end-to-end organisational change for complex business or technology initiatives, with accountability for adoption and readiness outcomes.
• Demonstrated change experience in financial services, ideally across asset servicing, investment management, superannuation, transfer agency, fund accounting, custody, client reporting, payments, reconciliation or digital client platforms.
• Strong capability in change impact assessment, stakeholder analysis, business readiness, communications, training, resistance management, adoption measurement and benefits realisation.
• Confidence to challenge constructively, influence senior stakeholders, set expectations, assign actions and escalate risks.
• Excellent written, presentation, workshop and client-engagement skills.
• Experience across Agile, SAFe, Waterfall or hybrid delivery models.
• Change management certification such as PROSCI is highly desirable; PMBOK or PMP is advantageous.

Required skills

• Tools such as Jira, Confluence, Xray, SharePoint and Microsoft Office
• Agile, SAFe and Waterfall delivery models

What we offer

• Hybrid work model
• Income protection insurance and salary continuance
• Bereavement and compassionate leave, paid parental leave, death and TPD insurance, private health insurance discount
• Hands-on, team-customised training including SS&C University
• Discounts on fitness clubs, travel and more