Bilingual Customer Care Manager (English/French)

About the role

Odoo is seeking a Bilingual Customer Care Manager to guide a large portfolio of mass‑market customers through adoption, expansion and renewal. Working closely with Sales, Support and Services, you will ensure a seamless experience for customers using Odoo’s open‑source enterprise management platform.

Key responsibilities

• Manage a portfolio of approximately 1,000 customers, balancing low‑touch automation with high‑touch personalized engagement.
• Lead the onboarding process, providing tools and resources for customers to succeed with Odoo.
• Serve as the primary point of contact, offering guidance and support throughout each customer’s journey.
• Collaborate with the Sales team to identify growth opportunities and develop expansion strategies.

Required profile

• Fluent in English and French.
• Passion for software products and strong business acumen.
• Highly organised, autonomous and able to manage time effectively.
• Excellent priority‑management and problem‑solving abilities.
• Quick learner with unrestricted working rights in Australia.

Required skills