ICT Service Desk Officer – Government Day Shift

About the role

We are seeking an experienced ICT Service Desk Officer to join a South Australian Government team in the Adelaide CBD. This day‑shift position offers the chance to deliver first‑line support in a fast‑moving ICT environment while gaining valuable government experience.

Key responsibilities

• Provide proactive first‑line ICT support to government users.
• Log, investigate and resolve incidents, escalating when necessary.
• Document procedures and contribute to continuous‑improvement initiatives.
• Maintain accurate records while handling confidential information with discretion.
• Collaborate with a supportive team to improve service practices.

Required profile

• Confident communicator with a positive, can‑do attitude.
• Ability to work well under pressure and meet deadlines.
• Quick learner who can adapt to new systems and processes.
• Strong problem‑solving skills through investigation, research and consultation.

Required skills

• Experience in an ICT service desk environment.
• Ability to manage priorities and maintain accuracy.
• Excellent written and verbal communication skills.
• Experience handling confidential information.

What we offer

• Opportunity to gain government ICT experience.
• Supportive and collaborative team environment.
• Potential for a longer‑term role for the right candidate.