Guest Experience Lead (Part‑Time / Full‑Time)
lululemon · Melbourne
وصف الوظيفة
About the role
The Guest Experience Lead ensures every guest receives a high-quality, inclusive in-store experience. Working on the floor, you will provide technical product education, drive sales performance, and support the store leadership team in achieving daily targets.
Key responsibilities
- Deliver the lululemon guest experience framework by leading from the floor and providing personalized product education.
- Assess guest connections continuously and step in to assist when team members are unavailable.
- Prepare the store for guest readiness and maintain operational excellence throughout each shift.
- Open and close the store according to established procedures.
- Analyze daily business data and metrics to track progress toward sales goals and motivate the team.
- Participate in hiring, performance evaluations, and staffing decisions.
Required profile
- Proven experience in a retail environment with a focus on customer service.
- Demonstrated ability to lead a team and drive sales results.
- Commitment to creating an inclusive and engaging guest experience.
Required skills
What we offer
- Competitive base pay with a team-based bonus program.
- Paid time off, employee discounts, and access to fitness/yoga classes.
- Personal and professional development opportunities.
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lululemon
Melbourne
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