Workplace Experience Ambassador

About the role

JLL is hiring a Workplace Experience Ambassador in Sydney to deliver exceptional client experience through enhanced engagement, proactive communication and high-touch service within a selected portfolio. The ambassador increases engagement and partnership between JLL, service partners and clients, delivers on-site culinary services for the defined region and acts as a front-of-house representative for Block employees.

Key responsibilities

• Manage daily pantry inventory, including ordering, stocking and quality control
• Handle catering requests from Block employees in the designated office locations
• Cross-train in other workplace experience functions such as meetings and events support, facility coordination and administration
• Proactively identify issues with the culinary program and liaise with leadership and the culinary vendor
• Carry out routine walkthroughs and assessments of soft services against SLAs, policies and performance metrics
• Support data collection, sentiment gathering and reporting, and continuously improve culinary operations
• Serve as first point of contact for employee inquiries, issues and feedback, responding to requests within one day
• Escalate risks such as privacy breaches or security incidents, and assist with Client events and vendor relationships
• Deliver services in line with SLAs, brand standards and local laws, and perform additional duties as requested

Required profile

• 1-3 years of relevant experience in hospitality, facility or property management, food and beverage, or knowledge of commercial real estate (preferred)
• Exceptional customer service skills and professionalism, with a passion for hospitality
• Ability to manage multiple priorities in a fast-paced environment and to work independently
• Collaborative attitude, strong interpersonal skills and excellent verbal and written communication
• Organised, adaptable to new technology, and able to build lasting relationships with clients and guests

Required skills

• Google Suite
• Microsoft Office Suite
• Planned (preferred)

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks of paid maternity leave
• Private health insurance discounts and active social club membership
• Employee assistant program and novated lease for EV cars
• Paid time off for volunteer work