Well Managed Lead – Operational Standards & Control Execution

About the role

ANZ is hiring a Well Managed Lead (Manager, Operational Standards & Control Execution) in its Business & Private Bank Operations division, based in Melbourne. The role ensures that controls are effectively executed across Business and Private Bank Operations, helping teams deliver safe, compliant and consistent customer outcomes through strong operational discipline and adherence to standards. It is a permanent, full-time position (40 hours).

Key responsibilities

• Ensure effective execution and testing of controls within Business and Private Bank Operations, supporting teams to meet policy, regulatory and PACT requirements.
• Embed control practices into day-to-day operations so they are clearly understood and applied.
• Support teams with guidance, clarification and hands-on help to maintain consistent control adherence.
• Help identify and create controls, and run control testing and monitoring, escalating issues and following up on actions.
• Support the implementation of regulatory and control changes and the remediation of control gaps.
• Use insights from events, complaints and quality outcomes to strengthen control execution.
• Support governance and reporting on control performance and issues.

Required profile

• Experience in operations and control execution.
• Strong understanding of operational processes and the practical application of controls.
• Ability to support teams in embedding and executing standards consistently.
• Ability to identify issues, escalate risks and support remediation.
• Good to have: experience in banking operations, familiarity with PACT or equivalent frameworks, and exposure to control testing, monitoring or quality assurance.

Required skills

• Operational risk management
• Control execution
• Continuous improvement
• Data analysis and insights
• Stakeholder management
• Planning and prioritisation

Applicants apply through the ANZ careers site using reference number 127703; the posting closes on 17 November 2026.