Warehouse Team Leader

About the role

Datacom is hiring a Warehouse Team Leader for its Adelaide office. This is a permanent full-time, onsite position with Datacom Systems AU Pty Ltd, paid AUD$80,000 to AUD$90,000. The role leads the integration workstream and covers warehouse operations, systems integration and technical delivery, including setting priorities, allocating work, managing performance expectations, reviewing quality and resolving delivery conflicts.

Key responsibilities

• Lead the integration workstream: build schedules, technical priorities, customer requirements, quality controls and ownership.
• Allocate integration work, monitor capacity and progress, review completed work and address quality, productivity or delivery risks.
• Ensure device configuration, software deployment, testing, troubleshooting and dispatch readiness meet approved standards and customer specifications.
• Support systems integration across warehouse management systems, ERP platforms and customer applications.
• Manage warehouse and integration incidents, service requests, tickets and operational queues through to resolution.
• Plan and coordinate daily activities across receiving, storage, inventory, picking, packing, distribution and dispatch.
• Provide direct line management, including coaching, feedback, capability development, attendance and conduct management.
• Review workflows, system performance and service trends to identify continuous improvement.
• Maintain safe work practices, operational controls, stock security, customer assets, data integrity and compliance with Work Health and Safety requirements.

Required profile

• At least 3 years' experience in a warehouse, distribution or logistics environment.
• Experience leading people across warehouse and technical or integration workstreams.
• Experience managing priorities, quality and delivery outcomes for technical employees or a comparable service team.
• Bachelor's degree in Business, IT, Science, Engineering, Economics or a related discipline, or equivalent industry experience.
• Nice to have: experience working within a Tier 2 service provider.

Required skills

• Knowledge of warehouse management systems, ERP principles, inventory control, stock accuracy and distribution processes.
• Practical knowledge of device integration, software deployment, configuration, testing, quality assurance and technical escalation.
• Working knowledge of operational technology, customer applications and system-connected equipment.
• Understanding of incident management, service expectations, WHS principles, cost and utilisation.
• Strong analytical, problem-solving, communication, stakeholder management, planning, influencing and negotiation skills, able to work under pressure and conflict.

What we offer

• Paid parental leave.
• 24/7 Employee Assistance Programme (DataCare).
• Ongoing learning, certifications and career development, with access to learning platforms and future skills training.
• Recognition programmes, employee discounts and financial wellbeing benefits.