Vulnerability & Social Impact Manager

About the role

Melbourne Water is seeking a strategic and influential leader to drive its approach to vulnerability, equity and social impact. This newly established, fixed-term role until June 2027 reports to the Manager External Policy and leads the development and implementation of Melbourne Water's vulnerability and social impact program, working across the organisation and with government, regulators, community organisations and industry partners.

Key responsibilities

• Lead the establishment, delivery and continuous improvement of the vulnerability and social impact program, including meeting Price Submission commitments and customer outcomes.
• Manage program funding, governance, performance and reporting, ensuring accountability and measurable outcomes.
• Embed vulnerability, equity and social impact into customer programs, service delivery, policies and decision-making.
• Build and manage strategic partnerships, contracts and stakeholder relationships.
• Develop engagement, advocacy and influencing strategies with regulators, government, community organisations and industry partners.
• Advise senior management and the Board on vulnerability, equity and social impact issues, emerging risks and opportunities.

Required profile

• Demonstrated experience delivering vulnerability, social impact, community or customer programs in utilities, government, infrastructure or community sectors.
• Understanding of customer vulnerability, equity and community expectations in a regulated service environment.
• Tertiary qualification in Social Policy, Social Science, Community Development, Public Policy or a related discipline.

Required skills

• Program governance, performance monitoring, evaluation and reporting.
• Stakeholder engagement, partnership building and communication.
• Analytical and problem-solving skills, with evidence-based advice.
• Ability to work in complex, ambiguous environments while balancing strategic and operational priorities.

The closing date is 9 November 2026; applications are made through the online application form.