Tours Coordinator – Visitor Experience

About the role

The Tours Coordinator will support the SCG Tours Programme, delivering engaging visitor experiences across the Sydney Cricket Ground, Allianz Stadium, the SCG Museum and other venue spaces. Reporting to the Tours Manager, you will work with tour guides, operational teams and external partners to ensure smooth day‑to‑day tour operations.

Key responsibilities

• Coordinate daily tour schedules, bookings and group itineraries.
• Respond to customer enquiries and manage the tour booking/CRM system.
• Liaise with venue stakeholders, tour guides and external partners to maintain high service standards.
• Assist in developing new tour concepts, partnerships and visitor engagement initiatives.
• Monitor tour performance, gather feedback and support continuous improvement.

Required profile

• Organised, customer‑focused professional with strong communication skills.
• Experience in tourism, attractions, hospitality, events or cultural institutions.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proactive, collaborative attitude and passion for enhancing visitor experiences.

Required skills

• Experience using booking or CRM systems.

What we offer

• Career development and progression opportunities.
• Access to Sporting Club of Sydney facilities.
• Team‑oriented culture within major sport and entertainment venues.