Telepractice Assistant

About the role

Guide Dogs NSW/ACT is seeking a Telepractice Assistant to support individuals with vision impairment during remote training sessions. You will work closely with practitioners and clients to ensure a smooth, accessible telepractice experience while travelling to regional areas as needed.

Key responsibilities

• Build rapport with clients to help them feel comfortable using aids, equipment, and devices during telepractice sessions.
• Assist with the demonstration, set‑up, connection, and filming of assistive devices used in remote sessions.
• Communicate effectively with practitioners such as Orientation and Mobility Specialists, Occupational Therapists, Orthoptists, and Assistive Technology Specialists.
• Guide clients in operating devices and refer to Assistive Technology Specialists for additional support.
• Liaise with external stakeholders to raise awareness of Guide Dogs NSW/ACT services within the community.

Required profile

• Excellent communication and interpersonal skills with a respectful, sensitive approach.
• Understanding of disability‑inclusive practice and ability to deliver accessible services.
• Current Class C driver licence and willingness to travel to regional locations, including overnight stays.
• Experience in the disability sector is advantageous.

Required skills

What we offer

• Competitive remuneration package, including tax‑free salary packaging up to $15,900.
• Ongoing professional development opportunities.
• Motor vehicle packaging option – choose a tool‑of‑trade vehicle or a $19,000 allowance.