Technology Support Technician

About the role

The Technology Support Technician is an entry‑level desktop support position within Ampol’s on‑site IT team. You will provide both face‑to‑face and remote assistance to all users, helping them with computers, phones, tablets and video‑conferencing equipment while embodying Ampol IT’s value of making life easier through technology.

Key responsibilities

• Deliver on‑site and remote technical support, including device configuration and troubleshooting.
• Manage the Tech Bar, ensuring equipment is ready for use.
• Provide audio‑visual (AV) support for meetings and video‑conferencing sessions.
• Resolve incidents quickly to minimise service disruptions.
• Maintain documentation of support activities and contribute to service‑quality improvements.

Required profile

• Entry‑level candidate with a passion for delivering efficient technical support.
• Strong customer‑focus and ability to communicate technical information clearly.
• Willingness to work both on‑site and remotely as needed.

Required skills

• Desktop support
• Device configuration
• Troubleshooting hardware and software issues
• Audio‑visual (AV) support
• Video‑conferencing equipment handling

What we offer

• Opportunity to work within a leading energy company operating across Australia, New Zealand, Singapore and the United States.
• Access to professional development and career growth pathways.
• A collaborative culture that values ownership and initiative.