Technical Support Specialist

About the role

Attio is looking for its first Technical Support Specialist in the APAC region to deliver world‑class support for its B2B SaaS CRM platform. You will be the trusted voice for customers, helping them solve technical problems, adopt best practices, and feel supported throughout their journey.

Key responsibilities

• Provide fast, high‑quality support via email, chat, and video, maintaining strong CSAT and meeting SLAs during APAC hours.
• Diagnose and resolve complex issues across Attio’s API (REST, authentication, error handling), webhooks, SDKs, and third‑party integrations.
• Investigate multi‑system problems, interpret logs and error outputs, and collaborate with Engineering when needed.
• Advise on and troubleshoot customer‑built automations using Zapier, Make, n8n, and Attio’s native workflows.
• Support AI‑powered workflow integrations and act as the primary technical contact for the APAC region.
• Surface recurring issues and product feedback to Support, Product, and Engineering teams.

Required profile

• 2+ years of technical or SaaS customer support experience, preferably in a high‑growth startup.
• Strong technical curiosity, empathy, and ability to work autonomously in a fast‑paced environment.
• Excellent written and verbal communication skills with a customer‑obsessed mindset.

Required skills

• API troubleshooting (REST, authentication, error handling)
• Integration debugging (webhooks, SDKs)
• Automation tools: Zapier, Make, n8n
• Log analysis and multi‑system debugging
• Experience with AI‑powered workflow integrations

What we offer

• Equity in an early‑stage tech company
• 12% superannuation contribution
• 25 days holiday plus local public holidays
• Apple hardware
• Enhanced family leave
• Team off‑site trips to fun locations