Support Analyst – IT First-Line Support

About the role

Louis Dreyfus Company is seeking a proactive Support Analyst to deliver first‑line IT support and maintain a secure, reliable technology environment for both office and site‑based users.

Key responsibilities

• Provide IT support for incidents and service requests.
• Install, configure and support end‑user devices and systems.
• Manage onboarding/offboarding processes and user access.
• Maintain IT assets and related documentation.
• Escalate issues and liaise with vendors as required.
• Support IT projects and provide occasional after‑hours assistance.
• Travel to the Brisbane office and regional operational sites to deliver on‑site technical support.

Required profile

• 2–3+ years of experience in IT support or service‑desk roles.
• Experience with Windows, Microsoft 365 and end‑user devices.
• Familiarity with ticketing/ITSM systems.
• Strong troubleshooting and communication skills.
• Customer‑focused, proactive attitude.
• IT‑related qualification preferred; ITIL or Microsoft certifications desirable.
• Australian citizenship or right to work in Australia.

Required skills

• Windows operating system
• Microsoft 365 suite
• End‑user device configuration and support
• Ticketing/ITSM systems