Student Adviser - Student Service SPOT Team

About the role

CQUniversity Sydney is hiring two Student Advisers for its Student Service SPOT team, a multi-channel student service centre that supports students by phone, digitally and face-to-face. The role is the first point of contact for current and prospective students, guiding them through university systems and processes. Two positions are available: one continuing full-time and one fixed-term until 8 March 2028, both at Higher Education Worker Level 4.

Key responsibilities

• Provide support across phone, email and online platforms as the first point of contact for students.
• Guide students through university systems and processes so they feel confident and supported.
• Deliver accurate, timely and well-documented advice on course information, admissions, enrolment, fees, scholarships and general administration.

Required profile

• Confident communicator with strong customer service experience in a fast-paced environment.
• Excellent customer service skills and an understanding of the needs of a culturally diverse university community.
• Outstanding verbal and written communication skills and administrative experience.
• Full rights to work in Australia; visa sponsorship is not available.

Required skills

• Proficiency in information systems, web browsers, email software, Microsoft software or similar, and customer relationship systems.
• Knowledge of call centre techniques.

What we offer

• Total remuneration of $91,663 to $96,819 per year, including salary of $77,457 to $81,814 plus 17% superannuation and leave loading.
• 5.4 weeks annual leave, 10 days personal/sick leave, 5 days carer's leave and 7.25 hours engaged service leave.
• Up to 26 weeks (six months) paid parental leave.
• Employee Assistance Program and Fitness Passport.

Interviews are planned for January 2027 after the university's closure period. Applications close on 29 November 2026 and require a CV and a 1-2 page cover letter.