Store Manager – Retail Operations & Customer Experience

About the role

The Store Manager leads the store to achieve budgeted sales, KPIs and exceptional customer service. Reporting to the State Sales Manager, you will inspire and empower your team to meet customers' sleep health needs.

Key responsibilities

• Lead, motivate and develop the team to hit commercial targets and deliver outstanding customer service.
• Manage store rosters, leave applications and ensure optimal staffing aligned with sales volumes.
• Recruit, onboard and mentor staff, and oversee performance, training and development.
• Control stock: ordering, transfers, stock takes and merchandising.
• Build relationships with sleep physicians, laboratories and allied health professionals to drive business.

Required profile

• Proven success in retail management with ability to recruit and motivate a team.
• Open mindset to change and strong leadership through change.
• Sales‑focused, goal‑driven with excellent interpersonal and communication skills.
• Passion for creating a fantastic customer experience.

Required skills

• Retail management
• Team leadership
• Stock control
• Customer service excellence

What we offer

• Training and development for the right attitude.
• Monthly and quarterly sales bonuses.
• Employee benefits: ESPP, EAP, 20 weeks paid parental leave, volunteer and carer leave.
• ResMed onboarding pack and a supportive, inclusive culture.