Store Manager - Luxury Jewellery Boutique

About the role

A globally recognised luxury jewellery retailer, expanding across Australia, is looking for an experienced Store Manager to lead its Brisbane boutique. Reporting to senior retail leadership, the manager drives boutique performance, lifts the customer experience and leads a team to deliver operational excellence and VIP client relationships.

Key responsibilities

• Lead and develop a high-performing boutique team
• Drive sales growth and achieve store and individual KPIs
• Deliver exceptional luxury customer experiences at every touchpoint
• Build and nurture long-term relationships with VIP clients
• Recruit, coach and develop retail talent
• Monitor business performance and identify growth opportunities
• Create a positive, engaged and results-driven team culture

Required profile

• Proven leadership experience in luxury retail, premium retail, jewellery, watches, fashion, beauty or similar high-touch customer service environments
• Demonstrated track record of leading teams, hitting sales targets and delivering excellent client experiences
• Mandarin and/or Cantonese is highly preferred, to serve a diverse, international customer base

What we offer

• Competitive salary package with commission and bonus opportunities
• Ongoing training and development
• Career progression within a growing global business