Software Engineer – Customer Experience Solutions

About the role

We are a strategic CX consultancy that uses technology to measure what matters to customers and drive real business change. We are looking for a technically‑minded consultant to design, build and deliver large‑scale Customer Experience programmes, applying modern tools, automation and AI.

Key responsibilities

• Build dashboards, manage data flows and create automations across platforms using our in‑house technology and APIs.
• Rethink processes from first principles, applying modern tools, automation and AI‑assisted approaches to make them faster and more effective.
• Support testing, deployment and ongoing improvement of technical solutions.
• Explore new tools, techniques and emerging technologies – including advances in AI – to continuously improve our delivery.
• Collaborate with clients and internal teams to translate technical ideas into practical, high‑impact solutions.

Required profile

• Strong background in software engineering, data or analytics (minimum bachelor’s degree).
• At least 3 years of experience in a software engineering, data or analytics focused role.
• Experience with programming languages such as Python or JavaScript.
• Comfort working with APIs, automation, dashboards and data pipelines.
• Confidence handling large, complex datasets and solving technical problems.
• Hands‑on, curious mindset with a willingness to challenge existing approaches.
• Ability to work autonomously, own tasks and meet deadlines.
• Interest in modern tools and practical AI applications.
• Australian permanent residency for work visa purposes.
• Experience with CX VOC platforms or Microsoft PowerBI is advantageous but not mandatory.

Required skills

• Python
• JavaScript
• APIs
• Automation
• Dashboard development
• Data pipelines
• PowerBI (advantageous)

What we offer

• Opportunity to shape an in‑house technology platform and AI‑enabled CX programmes.
• Direct impact on improving client processes, insights and outcomes.
• A learning‑focused team that values experimentation and continuous improvement.