Shared Services Support Officer

About the role

Transport for NSW is recruiting a Shared Services Support Officer in Newcastle, NSW. Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels. The role involves resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery.

Key responsibilities

• Provide customer service and support customers by phone, live chat and administrative channels
• Resolve complex enquiries and process transactions
• Contribute to continuous improvements that enhance customer experience and service delivery
• Deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards

Required profile

• Customer service, communication and problem-solving skills
• Ability to resolve enquiries, manage competing priorities and deliver positive customer outcomes
• Customer-focused, enjoys helping people and learning new systems
• Willingness to work collaboratively in a busy team environment

The position is based in Newcastle. Flexible work options may be available. Applications close 11:59 PM on Thursday 5 November 2026.