ServiceNow Solution Architect

About the role

We are seeking an experienced ServiceNow Solution Architect to lead the design, architecture, and delivery of enterprise ServiceNow solutions across complex client environments. The role works closely with business stakeholders, delivery teams, and technical leaders to shape innovative solutions that improve customer experiences and drive digital transformation.

Key responsibilities

• Lead ServiceNow architecture initiatives from inception through implementation and ongoing enhancement.
• Design scalable, secure, and maintainable ServiceNow solutions aligned with business goals and enterprise architecture standards.
• Collaborate with stakeholders to translate requirements into effective solution architectures.
• Provide architectural leadership across ServiceNow modules, workflows, and integrations.
• Guide implementation teams with technical direction, design governance, and architecture reviews.

Required profile

• Extensive experience delivering ServiceNow solutions in enterprise environments.
• Proven ability to lead architecture, implementation, and integration initiatives.
• Strong documentation skills for solution architectures, technical designs, and governance artefacts.
• Excellent stakeholder engagement and communication abilities.

Required skills

• ServiceNow platform expertise
• ServiceNow modules, workflows, and integrations
• Agile, Waterfall, or hybrid delivery methodologies