ServiceNow Architect

About the role

Accenture is seeking a ServiceNow Architect to design scalable, secure, and cost‑efficient SaaS solutions that align with enterprise architecture. The role involves guiding platform usage, ensuring optimal performance, and mentoring teams.

Key responsibilities

• Design and implement multi‑tenant, modular ServiceNow solutions.
• Define customization limits and provide strategic guidance on SaaS architecture.
• Collaborate with cross‑functional teams to align architectural decisions with business goals.
• Lead evaluation and adoption of new technologies to improve modularity and maintainability.
• Drive continuous improvement by analyzing system performance and recommending optimizations.
• Mentor junior team members and offshore resources.

Required profile

• Typically 10+ years of relevant experience.
• Strong attention to detail and commitment to data quality.
• Ability to work independently and take ownership of assigned domains.
• Effective collaboration with functional and technical teams.

Required skills

• Advanced proficiency in ServiceNow.
• ServiceNow Flow Designer.
• ServiceNow Integration Hub.
• ServiceNow Configuration Management Database (CMDB).
• ServiceNow Virtual Agents.
• Expertise in AI & Data Solution Architecture.