Service Technician - Queensland

About the role

Fisher & Paykel, a New Zealand appliance brand, is looking for a Service Technician to join its team in Queensland. The role suits someone who enjoys hands-on problem solving, learning new skills and delivering great customer experiences. You will receive comprehensive training across the premium appliance range and work alongside experienced technicians.

Key responsibilities

• Deliver in-home service experiences representing the Fisher & Paykel brand professionally and with a customer-first mindset.
• Diagnose, troubleshoot, repair and test premium appliances, and assess product performance to recommend the most effective repair solution.
• Maintain and manage van stock of spare parts to maximise efficiency and first-time fix rates.
• Complete service documentation, quotations, customer records and reports accurately and on time, following company policies and safety standards.
• Keep up technical expertise through training, product knowledge and collaboration with colleagues.

Required profile

• Previous experience in appliance repair, fault-finding and troubleshooting, ideally in domestic appliances, whiteware, electronics or a related technical trade.
• Ability to read and interpret technical manuals, schematics, wiring diagrams and service documentation.
• Current driver's licence and ability to travel to customer locations as required.
• Electrical, Electronics, Appliance Service, Refrigeration or related trade qualification; Queensland Restricted Electrical Work Licence (disconnect/reconnect endorsement) or equivalent preferred.
• Licensed Electrical Service Technician or Registered Electrical Service Technician experience highly regarded.

Required skills

• Strong diagnostic and problem-solving skills.
• Written communication skills and confidence with digital service systems, Microsoft Office and mobile technology.
• Attention to detail, organisational skills and ability to work autonomously.

What we offer

• A supportive, inclusive and collaborative team environment.
• Product and technical training, and career development opportunities.
• Employee product discounts for you, your friends and family.