Service Supervisor

About the role

Komatsu Australia is hiring a Service Supervisor for its Kalgoorlie branch. You will oversee the day-to-day coordination and delivery of branch service operations, ensuring they are safe, efficient and in line with Komatsu standards. You will lead technicians, manage workflow and resources, monitor performance against key service KPIs and build strong relationships with customers and internal stakeholders.

Key responsibilities

• Lead and coordinate daily service operations to maximise productivity and customer satisfaction.
• Ensure all service activities comply with Komatsu Golden Rules and OHS&E requirements.
• Manage Work in Progress (WIP) and keep job ageing targets below 60 days.
• Oversee warranty processes to achieve 100% claim compliance and KPI performance.
• Monitor technician utilisation and minimise lost time across the team.
• Coordinate resources including technicians, parts, contractors and equipment.
• Identify training needs and support the ongoing development of team members.
• Maintain a professional workshop environment and presentation of company vehicles.
• Uphold the Komatsu Customer Support Charter and build strong relationships with customers and stakeholders.

Required profile

• Proven experience in a Service Supervisor, Leading Hand or similar leadership role.
• Demonstrated technical knowledge in heavy equipment, mining, construction or a related industry.
• Strong commitment to customer service and a proactive, solutions-focused approach.
• Availability to support after-hours service requirements when needed.
• Heavy Duty Trade Qualification (essential) and current, relevant trade certification.

Required skills

• Experience using ERP systems such as Microsoft Dynamics AX and/or SAP.

What we offer

• Roster of 5:2, 38 hours per week.
• Paid parental leave (16 weeks primary carer, 4 weeks secondary carer) and other family-friendly benefits.
• Income protection insurance through company superannuation.
• Internal career development, recognition and awards.
• Corporate health discounts and wellbeing solution.
• Travel discounts with airlines, hotels and travel agents.
• Potential yearly bonus and a $3,000 referral payment.