Service Desk Technician

About the role

Kinetic IT is seeking a customer‑focused Service Desk Technician to be the first point of contact for users experiencing IT issues. You will resolve incidents over the phone while delivering a high standard of service.

Key responsibilities

• Troubleshoot and investigate IT‑related problems via phone.
• Provide a high level of customer service throughout each interaction.
• Log, resolve, and, when necessary, escalate tickets to cross‑functional teams.
• Collaborate with external vendors and service providers.
• Share lessons learned and suggest process improvements with the team.

Required profile

• Proven customer service experience with strong communication skills.
• Ability to adapt to technology changes and follow documented processes.
• Experience in a phone‑based or dynamic customer service environment is highly desirable.
• Unrestricted working rights in Australia.
• Willingness to obtain a National Police Clearance and internal security checks.

Required skills

What we offer

• Growth‑focused culture with formal training, mentoring, and exam support.
• Opportunities for internal mobility via an Opportunity Marketplace.
• Hybrid and flexible working options where business needs allow.
• Inclusive environment that celebrates diversity and supports wellbeing.