Service Delivery Manager, Project Services

About the role

AVEC is seeking a Service Delivery Manager to own end‑to‑end delivery of Project Services under an outcome‑based model. You will be responsible for ensuring that work is authorised, planned, executed, reported and accepted in line with governance and contractual obligations while maintaining strong client engagement.

Key responsibilities

• Lead day‑to‑day management of approved project services, overseeing outcomes, deliverables, risks, dependencies, quality and acceptance criteria.
• Control delivery against agreed outcomes rather than resource inputs, aligning tasking, plans and reporting with scope and funding.
• Coordinate demand intake, sequencing, capacity visibility and delivery readiness, escalating constraints through governance channels.
• Establish and run governance cadence covering progress, service health, financials, risks, dependencies and forward planning.
• Support development and ongoing management of delivery plans, schedules, acceptance measures and transition activities for authorised work packages.
• Manage forecasts, margins, invoicing, cost controls and workforce plans to maintain commercial sustainability.
• Lead multidisciplinary teams (architecture, engineering, analysis, testing, assurance) through clear expectations, coaching and workload management.
• Build trusted relationships with senior stakeholders, communicate clearly, influence decisions and manage expectations.
• Maintain visibility of delivery risks, issues and dependencies, ensuring timely mitigation, escalation and resolution.
• Identify and implement practical improvements to service catalogues, templates, tools, reporting and knowledge management.

Required profile

• Proven experience in service delivery or project services management within a technology consultancy or similar environment.
• Strong leadership skills with the ability to guide multidisciplinary teams.
• Excellent client‑facing abilities, capable of building trusted relationships with senior stakeholders.
• Solid commercial acumen, including forecasting, margin management and cost control.
• Demonstrated capability to manage governance processes, risk visibility and continuous improvement initiatives.

Required skills