Service Delivery Coordinator

About the role

Datacom is seeking a Service Delivery Coordinator to act as the single point of contact for customers, ensuring contracted services are delivered in line with agreements. The role blends contract management, service delivery, and customer relationship responsibilities within a hybrid working model based in Perth.

Key responsibilities

• Manage contracts and commercial aspects of service delivery.
• Oversee service management, operational delivery, and virtual team coordination.
• Handle financial management and reporting for client services.
• Maintain customer relationships, drive satisfaction, and ensure SLA compliance.
• Identify and implement continual service improvement and innovation.

Required profile

• Approximately 1 year of IT experience, preferably in a managed services environment.
• Strong passion for customer experience and organized approach to service delivery.
• Excellent verbal and written communication with proven relationship‑building skills.
• Project management exposure is a plus.

Required skills

• Knowledge of ITIL service management methodologies.
• Understanding of technical concepts and frameworks related to IT services.

What we offer

• Paid parental leave and employee assistance programme.
• Ongoing learning, certifications, and career development opportunities.
• Access to industry‑leading learning platforms and future skills training.
• Recognition programmes, employee discounts, and financial wellbeing benefits.