Service Delivery Controller

About the role

Pacific National is seeking a proactive, safety‑focused Service Delivery Controller to join its Bulk team in North Sydney. You will coordinate live train services, crews and assets, responding to operational changes in real time.

Key responsibilities

• Monitor live train services and support safe, efficient delivery of planned schedules.
• Respond to operational disruptions and minimise impacts on service delivery.
• Coordinate train crews and assets to meet changing operational requirements.
• Provide timely, accurate information to internal teams and external stakeholders.
• Maintain operational systems and work with network providers to keep services aligned with the plan.

Required profile

• Safety‑focused mindset with commitment to operational procedures.
• Experience in coordination, scheduling, logistics, transport or similar fast‑paced environment.
• Strong problem‑solving skills and ability to prioritise under pressure.
• Clear communication and collaborative teamwork.
• Attention to detail and confidence using computers and learning new systems.
• Willingness to work rotating 12‑hour shifts, including nights, weekends and public holidays.

Required skills

• Computer literacy and ability to learn new operational systems.

What we offer

• Paid parental leave.
• Discounted travel and insurance.
• Novated leasing.
• Fitness Passport.
• Supportive, inclusive workplace culture.