Senior Technical Support Officer, Digital Media

About the role

Teaching & Research Technical Services at Western Sydney University is seeking a Senior Technical Support Officer, Digital Media, based at the Parramatta South campus. The role provides specialist technical support for teaching and research in Visual Communication and Design, with a focus on interactive digital media, and supports practical classes, laboratories and studios. It is a full-time, fixed-term position until 15 June 2029, paid at HEW Level 6 ($97,693 - $104,713 p.a., plus 17% super and leave loading).

Key responsibilities

• Prepare equipment, materials and teaching spaces for practical classes, labs and studios.
• Assist staff and students in using specialist technologies safely and effectively.
• Support projects covering interface design, digital publishing, web development, animation, app development and interactive design.
• Provide technical guidance across Adobe Creative Cloud, Figma, Unity 2D, C#, HTML, CSS, JavaScript, Bootstrap, Apache web servers, phpMyAdmin and MySQL.
• Maintain digital media facilities, software, equipment and Unity project templates.
• Manage competing technical priorities, contribute to continuous improvement and support safe, reliable learning and research environments.

Required profile

• Undergraduate degree in Visual Communication, Interactive Design or a related discipline, or an equivalent combination of education, training and experience.
• Experience maintaining digital design or illustration studios and working with Unix-based server operating systems.
• Strong organisational, communication and interpersonal skills, including explaining technical methods to inexperienced users.
• Evidence of working rights in Australia at time of application.

Required skills

• Graphic design, illustration, UI/UX, animation and Adobe Creative Cloud.
• Unity, C#, HTML, CSS, JavaScript, Bootstrap, Apache web servers, phpMyAdmin and MySQL.

What we offer

• Staff-only products and offers with selected banking partners, salary sacrifice for onsite parking and novated motor vehicle leasing.
• Free Employee Assistance Program, annual flu vaccination, Fitness Passport membership and discounted private health cover.
• Onsite childcare with long day care and early learning services at several campuses, with possible discounts and salary packaging.

Applications are made through the University's online recruitment system, which includes screening questions; the closing date is 19 November 2026. Secondments require at least 12 months' continuous full-time service.