Senior Enterprise SCADA Technical Support Engineer

About the role

AVEVA is seeking a Senior Enterprise SCADA Technical Support Engineer to join its global support organisation. The role will help customers operate, maintain and expand mission‑critical SCADA environments across energy, utilities, pipeline, water and industrial infrastructure sectors. You will work with a specialised team to resolve complex technical challenges and influence product improvements.

Key responsibilities

• Resolve complex software, system, integration, communications and performance issues in enterprise SCADA environments.
• Lead technical investigations, root‑cause analysis, replication, escalation and resolution of critical incidents.
• Support installations, upgrades, migrations, commissioning activities and system expansions.
• Troubleshoot SCADA applications, HMI displays, alarm systems, real‑time databases, historian integrations and communications infrastructure.
• Partner with Product Development and R&D to validate defects, test fixes and improve product quality.

Required profile

• Strong experience supporting enterprise‑scale SCADA, industrial automation or OT environments.
• Deep understanding of SCADA/HMI architectures, high availability, redundancy and mission‑critical operations.
• Proficiency with Windows Server, networking, distributed systems and Microsoft Hyper‑V administration.
• Solid SQL Server knowledge for querying, troubleshooting and performance analysis.
• Excellent customer‑facing communication, problem‑solving and stakeholder management skills.

Required skills

• SCADA/HMI architecture and troubleshooting
• Microsoft Hyper‑V virtualization and backup
• SQL Server querying and performance tuning
• C#, VB.NET, C++ scripting or development
• Industrial protocols such as DNP3, Modbus, OPC, IEC
• RTU and PLC device integration
• OT cybersecurity and industrial networking concepts