Senior Community Manager

About the role

We are seeking a Senior Community Manager to design and shape a global ecosystem of interconnected stakeholders. Based in Australia, you will work at a strategic level to build structures that enable communities to grow in value, loyalty, and connectivity.

Key responsibilities

• Define and design the ecosystem architecture, outlining how users, contributors, enterprise clients and partners interact.
• Develop multi‑stakeholder relationship strategies that strengthen trust and engagement.
• Identify ecosystem risks, sentiment shifts and trust gaps, and implement communication plans to address them.
• Build feedback loops between the community and product teams, turning insights into actionable recommendations.
• Create rituals, recognition systems and narrative frameworks that reinforce identity and belonging.
• Support strategic expansion by evaluating new segments and markets through a network lens.
• Collaborate with senior leadership to improve ecosystem resilience and increase long‑term stakeholder retention.

Required profile

• 6‑10+ years of experience in community management, ecosystem leadership or network‑based roles.
• Proven experience with multi‑sided platforms such as marketplaces, SaaS ecosystems or distributed networks.
• Strong relationship‑building skills across diverse stakeholder groups, including enterprise and grassroots communities.
• Strategic mindset with deep understanding of network effects and ecosystem dynamics.
• Analytical comfort with engagement, retention and ecosystem health metrics.
• Excellent communication skills for both executive and community audiences.
• High emotional intelligence and a strong sense of ownership.

Required skills