Senior Collections Officer (x2)

About the role

A well-established financial services business within a global group is hiring two permanent Senior Collections Officers in Western Sydney. Each officer owns their own portfolio of lending customers end to end, managing accounts in arrears from first contact through to resolution while balancing firm recovery outcomes with a professional and empathetic customer experience.

Key responsibilities

• Manage an assigned portfolio of overdue accounts by phone, email and written channels
• Negotiate repayments and arrangements with difficult customers, escalating to legal recovery action where appropriate, working with legal advisers, insolvency practitioners and trustees
• Support the management of recovered assets, including valuation research, reserve setting and disposal through vendor partners
• Keep account records accurate and complete, and deliver on performance targets for recoveries and customer outcomes
• Identify and implement improvements to collections processes

Required profile

• At least three years of experience in a collections or comparable role
• Proven ability to negotiate payment arrangements on challenging accounts
• Strong customer service skills and the ability to stay professional under pressure
• Excellent written and verbal communication skills
• Sound problem-solving skills and the ability to work independently in a target-driven team
• Collaborative approach with internal teams and external stakeholders

What we offer

• $85,000 base salary plus superannuation
• Permanent full-time on-site role in Western Sydney
• Stable, established organisation with a supportive, collaborative team culture
• Opportunity to broaden recovery and asset management experience