Senior Backup Engineer (Remote NOC)

About the role

An Australian Managed Service Provider (MSP) is looking for a skilled, detail-oriented Remote Operations Engineer (NOC) to support its day-to-day IT operations. The role centres on backup monitoring and verification, patch remediation and recurring infrastructure health checks across several client environments. You will identify operational issues, carry out approved remediation, keep accurate ticket records and escalate incidents when needed.

Key responsibilities

• Perform recurring backup health checks across clients using Veeam, Azure Backup and Datto, review job histories and repository capacity, and run file-level test restores and Azure recovery tests
• Monitor Datto BCDR and SaaS Protection consoles and record and escalate issues
• Review automated patch compliance tickets from Datto RMM, investigate patching failures, perform approved remediation and coordinate authorised reboots
• Capture evidence such as update status screenshots and attach it to tickets; document remediation steps and outcomes
• Carry out first-line operational checks and troubleshooting within defined technical and security boundaries
• Escalate failed restores, missing recovery points, persistent patch failures and unresponsive systems, creating detailed escalation tickets
• Maintain accurate ticket records and close tasks, and collaborate with internal technical teams

Required profile

• Proactive IT professional with hands-on experience in Veeam, Azure Backup, Datto RMM and Windows Server environments
• Experience working within an MSP or structured IT operations environment
• Ability to work independently with minimal supervision while following established operational and security procedures
• Clear written English and strong attention to detail

Required skills

• Veeam Backup & Replication, Azure Backup and Recovery Services vaults, and Datto RMM
• Windows Server and workstation administration, basic PowerShell scripting (advantageous)
• Ticketing systems and technical documentation
• Multi-factor authentication, least-privilege access and secure remote administration

What we offer

• Paid in Australian dollars
• Medical insurance from day one for you and your spouse (or parents if unmarried), with generous OPD coverage
• Home office setup allowance and internet allowance
• Gym and wellness allowance, regular team events and mental health support
• Reimbursement for industry certifications and flexible work from home or office