Senior Associate, IT Support Specialist - Technology & Operations

About the role

DBS Australia is hiring a Senior Associate, IT Support Specialist within its Technology and Operations group in Sydney. The group manages the bank's operational processes and delivers banking services through multiple channels, and the role provides hands-on Level 1 and Level 2 support for end-user computing, workplace technology, infrastructure, network connectivity and core IT services.

Key responsibilities

• Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications and network services.
• Coordinate with regional and Group Technology teams on complex incidents and service disruptions.
• Configure, deploy and maintain workstations, operating systems, enterprise software and supporting platforms, including patching, upgrades, hardware refreshes and asset management.
• Maintain technical documentation such as asset inventories, network diagrams and troubleshooting guides.
• Support the branch's technology control environment, monitoring risks, control gaps and end-of-life assets, and taking part in control reviews, audits and compliance initiatives.
• Support vendor onboarding, SLA monitoring and vendor performance reviews.
• Support technology projects and infrastructure initiatives, and build relationships with business users, vendors and technology teams.

Required profile

• 3-5 years of experience in IT infrastructure, systems administration, technology operations or end-user support.
• Degree in Computer Science, Information Technology or a related discipline.
• Experience in financial services or other regulated industries is advantageous.
• Strong communication, stakeholder management and troubleshooting skills, with the ability to explain technical concepts to technical and non-technical audiences.

Required skills

• ITIL Foundation certification or equivalent knowledge of IT service management.
• Good understanding of Microsoft Windows environments and enterprise workplace technologies.
• Networking fundamentals (TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing and switching).
• Familiarity with Active Directory, endpoint management and user access administration.
• Cloud platforms, infrastructure services and data centre technologies are desirable; CCNA, CCNP or equivalent networking knowledge is advantageous.