Senior Application Support Specialist (Collaboration & Productivity Platform)

About the role

Adelaide University is hiring a Senior Application Support Specialist for its Collaboration and Productivity Tools team, based in IT Research Enablement and Digital Business at the City/Mawson Lakes Campus. Reporting to the IT Product Manager, the role provides senior technical leadership across the university's collaboration and productivity platforms, with a strong focus on Microsoft 365, including SharePoint, Teams, OneDrive, Power Platform and Microsoft Copilot. It is a full-time, continuing position.

Key responsibilities

• Design, configure and continuously improve secure, reliable and maintainable solutions that make the university's digital workplace simpler and more effective.
• Translate complex requirements into practical solutions and provide technical direction, contributing to solution and architecture decisions.
• Undertake technical and design reviews and resolve complex platform and security issues.
• Help strengthen platform governance and lifecycle management, reduce duplication, improve integration and enable responsible use of AI, Copilot, automation and citizen development.
• Mentor colleagues, share knowledge and build capability across the team, supporting the adoption of collaboration and productivity technologies across research, education and business operations.

Required profile

• At least five years of hands-on experience administering, configuring, designing and supporting Microsoft 365 solutions in large, complex enterprise environments.
• Senior technical leadership experience, including mentoring, contributing to architecture decisions, investigating and triaging security incidents and resolving complex platform issues.
• Experience delivering application and platform improvements, workflow automation and integrations; experience with Microsoft Copilot, AI and intelligent automation is highly regarded.
• Ability to work with business stakeholders, architects, technical teams and vendors, and to communicate clearly in writing and verbally.

Required skills

• Microsoft 365: SharePoint, Teams, OneDrive, Power Platform and Microsoft Copilot, including configuration, security, governance and integrations.
• Agile/Scrum delivery environments.
• Familiarity with collaboration tools such as Atlassian Confluence and Jira, Content Manager and other enterprise platforms; existing specialist expertise is welcomed but not essential.

The advertised salary range is $121,744 - $135,754 per annum plus 17% superannuation. Applications are made through the university's online application form, which lists the selection criteria to address; the deadline is 11:30pm on Wednesday 11 November 2026.