Senior Account Manager – Amazon & Marketplaces

About the role

You will be the primary point of contact for 6‑8 Amazon client accounts, responsible for monthly performance presentations, strategic roadmaps and expansion plans. A senior operations lead handles reporting and task management, allowing you to focus on strategy and client relationships.

Key responsibilities

• Own launch strategy for new‑to‑Amazon brands, including pricing, creative direction, hero image and A+ content.
• Provide proactive recommendations on SEO, pricing, Vine, virtual bundles and marketplace expansion (AU, US, UK).
• Present monthly analysis, results and strategic roadmaps to clients and manage escalations.
• Plan events and seasonal peaks such as Prime Day and EOFY, coordinating inventory, deals and listing updates.
• Direct the operations lead and retail team on execution priorities and collaborate with the ads team on Sponsored Ads and DSP alignment.

Required profile

• 3+ years managing Amazon accounts (agency or in‑house) with hands‑on Seller Central experience.
• Proven client‑facing track record, presenting results and defending strategy.
• Commercial mindset focused on revenue, margin and category share.
• Strong presentation and data confidence; able to build decks, pricing models and forecasts.
• Organised, self‑directed and able to run a portfolio without constant supervision.
• Nice to have: broader e‑commerce experience, other marketplaces and tools such as Helium 10 or Merchant Spring.

Required skills

• Amazon Seller Central
• Vendor Central
• Helium 10
• Merchant Spring
• Sponsored Ads
• DSP

What we offer

• Salary $87,500‑$102,500 + super (AUD) depending on experience.
• Performance bonuses linked to individual and agency results.
• Hybrid working from Melbourne (Richmond), Gold Coast (Burleigh Heads) or Brisbane.
• Direct access to the founder and senior team with a clear growth path into agency operations ownership.