Security Officer - Novotel Melbourne Preston

About the role

Novotel Melbourne Preston, a conference venue and leisure destination with 383 guest rooms, 13 event spaces and two on-site dining outlets, is looking for a Security Officer. You will help maintain a safe and secure environment for guests, team members and the wider community. The position is casual.

Key responsibilities

• Maintain a visible and professional security presence throughout the hotel to deter and respond to potential security concerns.
• Conduct regular patrols of hotel areas, including public spaces, back-of-house areas and surrounding facilities.
• Monitor CCTV and other security systems, identifying and responding promptly to suspicious activity or potential risks.
• Respond calmly and promptly to security incidents, guest concerns and emergencies, following hotel procedures.
• Assist with crowd management during busy periods and hotel events.
• Work closely with colleagues across all departments to support the safety and security of guests, team members and the property.

Required profile

• At least 12 months' experience in a hospitality, hotel or customer-facing environment.
• Certificate II in Security Operations or higher.
• Current Victorian Private Security Individual Licence.
• Availability to work night shifts, including weekends and public holidays as required.

Required skills

• Ability to manage and de-escalate challenging situations calmly and professionally.
• Strong verbal and written communication skills with guests, team members and visitors.
• Ability to work independently, take initiative and collaborate with different hotel departments.
• Proactive and observant, able to spot potential security risks.

What we offer

• Free on-site car park.
• Employee benefit card with discounted rates at Accor hotels worldwide.
• Learning programs and opportunities to grow within the property and across the group.
• Contribution to community and ESG activities.