Sales Advisor - Health Insurance (Cover Start Specialist)

About the role

Bupa is hiring a Sales Advisor (Cover Start Specialist) to help people access the health cover that suits them. You will talk to prospective customers through inbound and outbound calls, emails and digital channels, understand their needs and recommend tailored health insurance solutions. The role is permanent and full time, starting 12 January 2027, in Brisbane or Melbourne, with a hybrid model of at least two days per week in the office.

Key responsibilities

• Connect with prospective customers by phone and digital channels and recommend the right health insurance solutions.
• Build strong customer relationships that support long-term retention.
• Achieve individual sales targets while contributing to team performance.
• Educate customers on Bupa's health insurance products, services and benefits.
• Maintain accurate customer records and follow compliance requirements.
• Collaborate with colleagues to deliver a seamless customer experience and support team initiatives.

Required profile

• Experience in a customer-focused, service or sales environment such as retail, hospitality or contact centres.
• Experience working towards individual or team sales targets.
• Previous health insurance experience is an advantage but not essential, as training is provided.
• Availability to work Monday to Friday within 8:00 AM to 8:00 PM (7:00 AM to 7:00 PM during daylight saving for Brisbane).

Required skills

• Strong communication skills and the ability to build rapport with customers.
• Confidence using multiple systems and digital tools in a fast-paced environment.
• Excellent listening and problem-solving skills.
• Language skills in Mandarin or Hindi are highly regarded but not essential.

What we offer

• Comprehensive training with full support and coaching.
• Opportunities for career growth and earning through sales goals.